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Sign in My activities Search Deals Cruises Get Help Call Us /mobile nav --- 800-915-2322 -- WE'RE EXPERIENCING HIGH CALL VOLUME We appreciate your patience. More info -- General Info & Policy Migrated Reservations Payment & Pricing Airlines, Flights & Tickets Resort/Hotel Information Transfers, Excursions & More Website Navigation Contact Us -- Hey, True Beach Lovers! This is the best spot to find the answers to pretty much all your questions. Below, you'll find the most commonly asked questions that we get from our loyal customers, like yourself. If you don't find your particular question, don’t worry. All you have to do is call 1-800-915-2322 to speak to one of our agents. General Info & Policy Travel Advisory Traveler Information for COVID-19 Bahamas Travel Advisory Dominican Republic Airport Security Update Nicaragua Travel Advisory Enhanced Security Measures at Certain Airports Overseas Mexico Travel Advisory See all 8 articles Policies Can I be refunded within 24 hours of making my reservation? Can I book a reservation with any name? Does CheapCaribbean.com price match? Existing Reservation Questions A hurricane just passed through the destination of my upcoming trip. Is my hotel okay? Help! There’s a hurricane in the forecast during my upcoming trip. What do I do? What if I have to change my reservation? I have a question: what’s up with the travel insurance I bought with my reservation? Um, my name is misspelled, what can I do? I received my travel documents, but never received my e-tickets. What do I do? Help! See all 8 articles Migrated Reservations General Info Do I need to do anything? Where is my reservation? Why do I have two reservation numbers? Booking Modifications Why can’t I access my reservation? Why can’t the call center modify my reservation? Payment Why do I have to make another payment? I have a deposit reservation; how do I make a payment? I have an Uplift reservation; do I need to do anything? Payment & Pricing Pricing I had a great price yesterday, but now the rate is higher. Can you give me the original price? Airlines, Flights & Tickets Airlines Do I need a passport? So what exactly is a record locator number? How do I add my frequent flyer number to my existing air reservation? Can you advise how much my airline will charge for baggage? Flights What is an Exclusive Vacation Flight? Are departure taxes included? I received a Schedule Change e-mail. What does this mean? Why did my flight change? Mystified. How do I get seat assignments for my flights? How do I check in for my flights? I'm not a happy camper. I’m having flight troubles (missed your flight, connection, delayed). What should I do besides take a deep breath and exhale? Tickets How do I correct name errors on my airline tickets? Resort/Hotel Information General Questions Is tipping required? (These people are so darn awesome!) What is the difference between All-Inclusive and European plan? What is the dress code for restaurants at the resort? Accommodations Why doesn't the front desk have my reservation when I call to confirm? How to go about upgrading the room upon arrival? (Yes, please!) I'm in destination and am having some problems. What can I do? Help! Transfers, Excursions & More Added Values I have added values on my trip. How do they work? Transfers and Excursions I booked an excursion, and I’m psyched. How do I go about scheduling this? I purchased transfers. Will the company know when to pick me up? Okay, so after I land, where do I meet the transfer company?? Website Navigation I'm Trying to Book How do I book a group reservation on CheapCaribbean.com? Where do I enter a promo code? The resort I am interested in booking is not showing up for the dates I want. What do I do? I've Already Booked How do I update my email address or account information? How do I make requests to the resort? I have a few things I want to tell you about my trip. Some are good and some are not. How do I report this to you? Contact Us Contact methods Email us Call us General Info & Policy Migrated Reservations Payment & Pricing Airlines, Flights & Tickets Resort/Hotel Information Transfers, Excursions & More Website Navigation Contact Us --...